Shipping & Returns
Shipping
Any orders placed 24th - 29th July 2024 will be shipped out on 30th July due to warehouse maintenance. Thank you for your patience!
UK Delivery
We aim to dispatch all orders within 24-48 hours depending on how busy our warehouse is - please let us know if your order is urgent & we’ll help!
Royal Mail - Tracked 24 (Next working day) £4.00
Free delivery on orders over £90 (2 or more tees)
Track using the tracking number sent to your email/mobile number (if you gave us this on placing your Order). Royal Mail will also have options if you aren't in for the delivery.
If you need cheaper or faster shipping/any assistance please email us at hello@foanlondon.com before placing your Order to discuss the best option.
International Delivery
UPS - below gives you an idea of options:
Close EU: France/Germany/Netherlands/Republic of Ireland:
UPS Express (1-2 days) £17 - excludes customs duty/fees
UPS Standard (3-4 days) £15 - excludes customs duty/fees
Free delivery when you order 2 or more tees - excluding customs duty/fees
EU: Portugal/Denmark/Italy/Poland/Sweden:
UPS Express (1-2 days) £22 - excludes customs duty/fees
UPS Standard (3-4 days) £15 - excludes customs duty/fees
Free delivery when you order 3 or more tees - excluding customs duty/fees
United States:
UPS Express (3-4 days) £35 - excludes customs duty/fees
Free delivery when you order 3 or more tees - excluding customs duty/fees
Rest of world:
UPS Express (5-6 days) £45 - excludes customs duty/fees
Free delivery when you order 3 or more tees - excluding customs duty/fees
As a small business we are unable to cover the cost of any customs, clearance or duty fees and so these must be paid for by the customer.
If you need faster shipping or any assistance please email us at hello@foanlondon.com to discuss the best option.
Refund & Exchanges
We really hope you love your tee(s) but if something isn't quite right you can return for a refund or exchange.
Please email us within 14 days of receipt of your order with your Order details and Refund/Exchange request to hello@foanlondon.com and we'll get back to you with the Return next steps.
To be eligible for a return:
- Item must be in the same condition that you received it, unworn or unused, with all tags in place, and in its original packaging.
- You’ll also need the receipt or proof of purchase. Please include your original Order dispatch note or email confirmation of the Order.
Please note as we're currently a small business we're not able to cover the postage cost of returns, we recommend sending these using a tracked service to ensure we receive the parcel. Once received and inspected, you items will be exchanged or refunded excluding the return postage. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. If we are sending you an exchange back out we'll cover this second shipping fee.
We have a 28-day return policy, which means you have 28 days after receiving your item to get the return back to us.
If you're looking to swap sizing and are concerned something may go out of stock, we recommend making a new separate order and sending back the first order for a refund.
Damages & Issues
We inspect every order before it is dispatched but please contact us immediately on receipt of your order if your item(s) is/are defective, damaged or if you receive the wrong item. We will endeavour to rectify the issue immediately.